FAQ Order Information

How can I make sure I receive my order in one delivery instead of multiple deliveries?

There are usually multiple deliveries for bulk orders because our products are distributed among many fulfillment centers. There are instances where the closest fulfillment center to the delivery address does...

Why do I receive multiple shipments for one order?

Our inventory is distributed among many fulfillment centers. Oftentimes, the closest fulfillment center to the delivery address is responsible for shipping the order. In rare instances, a fulfillment center may...

How long is your warranty period?

We stand behind the quality of our products. For instances where a replacement may be required, every product is warrantied for 5 years. We offer a full replacement for the...

My package says delivered, but I did not receive anything. Who should I follow up with this?

Sometimes, express delivery services can make mistakes or odd things can happen after the order has left our warehouse. While you can contact the delivery service provider for your order,...

Where can I track and trace my orders?

After your order has been processed, an email will be sent to you from hello@trdsf.com which contains a tracking number.  It is not uncommon for there to be more than...

How can I get an invoice for my order?

You can contact us at hello@trdsf.com so we can further assist you.