Frequently Asked Questions

Our address is Las Vegas, Nevada 89102.

You may contact us at cs@trdsf.com so we can further assist you.

Yes, with your TRADESAFE account, you will have access to:

• Your account information
• Your order history

We will also be able to provide you with a better experience by:

• Being able to quickly review your purchases in the event of a problem.
• Offer you special discounts, notices, and promotions.

There are 3 different locations where you can write a review. Here they are:

Amazon Product Review

There are 4 easy steps to submit a review on Amazon Product Review:

1. Go to the product page of the item you purchased and scroll down until you find the “Customer Reviews” section. For easy access, you may proceed to the “Your Orders” menu on your account.
2. Click “Write a customer review” in the Customer Reviews section, and fill in as much information as you’d like, including text, photos, or videos.
3. Select a Star Rating. A green checkmark shows for successfully submitted ratings.
4. Once you’re satisfied with your review, click “Submit.”

However, take note that only those who met the minimum eligibility requirements are able to write a review. Please see Amazon Community Guidelines for more information.

Website

You can write a product review on our website in 3 simple steps:

1. On any product page, scroll down, and you will see the “Customer Reviews” section, which includes a “Write A Review” button on the right side.
2. Click on that button, and fill in as much information as you’d like, like Name, Email, and your Comments. You may also provide your rating and attach a photo of the item you received.
3. Once done, click “Send Review.” Note: It may take up to 5 business days before it appears on the website.

Third-Party Seller Feedback

Third-party seller feedback lets other customers know about your experience after you order an item from a third-party seller. Here are 4 easy steps to leave your feedback:

1. You can either go to:

• Leave Seller Feedback;
• Or “Your Orders” and select Leave Seller Feedback.

2. Find your order.

3. Select the options that best reflect your experience.

4. Once you’re done, select Submit Feedback.

Upon checkout, enter the discount code in the corresponding discount box below your summary of purchases during checkout. Then, click “Apply.”

No. Reduced prices or discounts cannot be applied retroactively to purchases made before the start of a weekly sale or daily deal or to purchases made after the end of a weekly sale or daily deal.

We're sad to hear you want to unsubscribe from our email list. Customer experience is our number one goal, so please let us know if there is anything we can do better by contacting us at cs@trdsf.com. To unsubscribe on our mailing list, just open an email from us and click “Unsubscribe.”

TRADESAFE offers free expedited shipping for orders of $60 or more shipped within the Lower 48 U.S. States. Orders from $1.00 to $59.99 are shipped via expedited service at a flat rate of $9.00. Shipping rates for Alaska, Hawaii, Guam, Puerto Rico, and the U.S. Virgin Islands are determined based on order weight and destination. Shipping rates and delivery times for Canada are calculated by the carrier at checkout.

We accept international orders. Shipping fees, tariffs, and other applicable fees will be shouldered by the customer.

For orders shipped within the Lower 48 U.S. States, in-stock items are processed within 1–2 business days and ship via Expedited Shipping, arriving within 1–2 business days after processing (2–4 business days total).

For Alaska, Hawaii, and U.S. territories (Guam, Puerto Rico, and the U.S. Virgin Islands), orders ship via Standard Shipping and arrive within 3–5 business days after processing (4–7 business days total). Heavier or oversized items, such as large stations and kits, may take longer; please refer to the delivery date shown at checkout.

For international orders, it depends on the shipping service available. Shipping costs, tariffs, and other fees may apply depending on what country the order will be shipped to. All fees for international orders will be shouldered by the customer.

Yes, we offer free expedited shipping on orders of $60 or more shipped within the Lower 48 U.S. States.

We are primarily a direct-to-consumer brand. If you are interested in retailing our products, please email us the details and we will get in touch.

We are primarily a direct-to-consumer brand. If you are interested in partnering with us to distribute our products, please email us the details at cs@trdsf.com and we will get in touch.

To give you a hassle-free experience, we accept several payment options such as credit card, PayPal, Shop Pay, and even Apple Pay, Facebook Pay, and Google Pay.

Yes, once you checkout your order, you will receive an order confirmation on the email provided.

You can contact us at cs@trdsf.com so we can further assist you.

After your order has been processed, an email will be sent to you from cs@trdsf.com which contains a tracking number. It is not uncommon for there to be more than one tracking number and shipment, depending on the number of items that you order and the proximity of our fulfillment centers to your shipping address.

We're so sorry to hear this and understand how frustrating it can be. Once the carrier marks a shipment as delivered, the order is considered completed, so TRADESAFE is unable to assume responsibility for packages reported lost or stolen after delivery confirmation. That said, we'd be glad to help you investigate the issue with the carrier to try to locate your package. Final resolution will depend on the carrier's verification.

We stand behind the quality of our products. For instances where a replacement may be required, every product is warrantied for 5 years. We offer a full replacement for the first two years, while the second three years is a prorated warranty. The warranty period starts from the original purchase date and only applies to the original purchaser of the product.

Our inventory is distributed among many fulfillment centers. Oftentimes, the closest fulfillment center to the delivery address is responsible for shipping the order. In rare instances, a fulfillment center may not have enough inventory of the item ordered so the next warehouse fulfills the remaining units to ensure you receive the correct ordered quantity.

There are usually multiple deliveries for bulk orders because our products are distributed among many fulfillment centers. There are instances where the closest fulfillment center to the delivery address does not have enough stock of the ordered product so the next warehouse sends the remaining units to ensure you receive the correct ordered item and quantity.

If you urgently need your order, please contact us at cs@trdsf.com or ‪(316) 247-1270‬ so we can further assist you.

Your experience is very important to us, and we stand behind our products. Please inspect your order upon receipt and notify us within 5 business days of delivery by sending the order details to cs@trdsf.com. Eligible items will be replaced in accordance with our product warranty and return policy.

Yes. Orders may be canceled without fees if they have not yet entered the fulfillment process. Because fulfillment may begin shortly after an order is placed, we recommend contacting us as soon as possible if you need to cancel.

• If your order has already shipped but has not yet been delivered, please contact us at cs@trdsf.com so we can attempt to stop the shipment. If successful, the order will be returned and refunded. For orders shipped outside the Lower 48 U.S. States, any additional handling, rerouting, or customs fees incurred are the responsibility of the customer.
• If the order has already been delivered, contact us for a return authorization. The item must remain in its original packaging (and unopened for orders shipped outside the Lower 48). Once received at our facility, a refund will be processed. The customer is responsible for return shipping and related fees.

All products, including absorbents, eyewash stations, lockout tagout devices, and supplies, as well as signs, are of the highest quality and designed to meet and exceed local, state, and federal compliance. Lockout tagout devices and supplies are both resistant to chemicals & moisture, suitable for usage in industrial settings, and are perfect for most safety lockout applications.

LOTO safety products are only effective when used and installed properly.

Please ensure that you fully understand the installation practices and use our products as part of a full OSHA-compliant program. Having said that, yes, our lockout tagout devices and supplies are made with safety and OSHA standards in mind.

All products have gone through extensive quality control to guarantee they are durable, substantial, standardized, identifiable, and exclusive for safety.

OSHA requires inspections on your procedure at least once every 12 months. Therefore, if LOTO kits and devices are no longer functional during the inspection, they should be replaced right away.

Our TRADESAFE website is live and reflects what is in stock at that moment. Otherwise, out-of-stock products will be marked as “Sold Out.”

Nonetheless, we constantly check and ensure that our collections are available for your purchase.

It is possible that quantities of some items may not yet be checked into our warehouse. If you aren’t seeing the product or quantity available then please email us at cs@trdsf.com and we will try our best to accommodate you.

We are a proud retailer of industrial safety devices and supplies in the US. As of now, we do not include custom products as part of our services.

Every lockout tagout device that we offer is precision-engineered and designed to be OSHA-compliant when properly applied.

Any modifications made to any product or its intended use may risk its effectiveness and deviate from OSHA standards, and result in the product not functioning properly and causing a hazard.

It is highly advisable to use the product for its intended purpose and not alter it in any way.

As of now, we only have keyed different, keyed alike, and keyed alike unlimited safety padlocks. We currently do not offer master keyed locks.

We have three padlock variations: keyed alike, keyed alike unlimited, and keyed different. Each padlock comes with either one key or two keys. Unfortunately, we do not keep extra keys for any of our padlocks.

Once lost, we do not have any means to duplicate it. However, if the key lost was for a keyed alike unlimited padlock, you can always order a new set of the same color and we guarantee that the key will fit the set of padlocks of your first order.

Our keyed alike padlocks come in a pack of 7 or 10. Every padlock and key from the same pack are identical. However, additional packs will be keyed differently from the first pack.

If you need more than 7 or 10 keyed alike padlocks, we have our keyed alike unlimited padlocks. Every additional pack of padlock is keyed exactly the same as the first pack, so you can have an unlimited number of keyed alike padlocks.

We try to include a video together with the images on every product listing. You can also visit our YouTube channel for our product videos.

However, it is recommended that workers undergo LOTO training under the supervision of a qualified expert before using lockout tagout devices, as well as performing lockout tagout procedures.